FAQ

Q. How much are shipping charges?
A. Charges vary. The discounts we receive from UPS, FedEx, USPS, DHL is passed onto you.

Q. Do you charge for packaging materials?
A. We include an allowance for packaging materials in our order rate. We do charge extra for special packaging requirements.

Q. Is your warehouse climate controlled?
A. Our warehouse is 100% air conditioned. As we are located in Florida, the warehouse is air conditioned 24/7.

Q. Do you require dock appointments?
A. No. We only require prior notification.

Q. Can you handle infomercials?
A. Yes. Our flexible staffing methods allow us to adjust production capacities very quickly. We ask for two weeks notice for infomercial support. This allows us to acquire packaging materials, schedule staff etc.

Q. Can you automate the interface between my shopping cart and your system?
A. Yes, Your shopping cart must be able to output XML, CSV, TXT, DBF, or tab delimited file. Most shopping carts are capable of this.

Q. Is there material you won't handle?
A. Yes, we will not handle things considered hazardous, indecent, or illegal. We will also not handle living things or weapons.

Q. What is your shipping cycle?
A. All orders ship within one business day. Orders received before noon will be shipped same day. If an order is received after noon, but must ship the same day, we would need to be notified.

Q. Do you maintain web stores and sites?
A. Yes we can do basic changes and updates such as product changes, inventory, and order tracking.

Q. Some of my product needs to be kitted, assembled, or shrink wrapped. Can you handle this?
A. Yes. We can perform a wide array of assembly, kitting, and packaging.

Q. What are your policies regarding our customer information?
A. Your customer's information is NEVER shared or sold. We will happily sign any non-disclosure agreements or similar instruments to guarantee this.

Q. You are located in the Southeast, how does that effect you delivery times to the rest of the country?
A. We reach most of the country's population within one to six days via FedEx and UPS ground. Priority mail is one to three days and first class is three to five. We can also ship overnight Express and 2nd Air.

Q. Do you also ship international?
A. Yes we ship to any country. Various shipping methods are used depending on your request.

Q. Do you charge minimums?
A. We do not charge minimums, however there is a monthly fee required to maintain an account. There is also a monthly storage fee based on quantity stored. All other order fulfillment fees are transaction based. All fees will be clearly stated in our quote to you. There are no hidden fees.We strive to keep recurring monthly fees at a reasonable level.

Need to contact us. You can use the form below or call us at 1-772-219-0664